Personal Fitness Training – Expectations


For PT Fitness onsite

Our top-notch Personal Training offers training that are very finely tailored just for you, providing exceptional value. Building a strong and professional relationship between you and your coach (us) is key to reaching your goals. That’s why we have to follow certain rules to make sure communication between you and your coach works well. Quality Personal Training relies heavily on clear and effective communication, ensuring you get the amazing results and value you need. Hence, following these rules is crucial for the Personal Training service to run smoothly and as effective as possible. Without them, results and progress can become unnecessarily difficult and impractical to attain, as success depends on clear and effective communication between you and your coach. We’ve kept the rules simple yet strategically beneficial. Here are the main ones:

Safety (Standard for all legitimate PT *This is more of a reminder): The trainee must be in condition to engage in physical activity. It is mandatory for the participant to disclose any existing health conditions before commencing the training. For significant health concerns, a health clearance note from the doctor is required. This note should specify which physical activities are safe and advisable, as well as any activities that should be approached with caution. If the participant is not in condition, fails to furnish the required doctor’s note, or if there are reasonable grounds to believe that participation in personal training may pose risks, we reserve the right to decline training services to the participant for safety reasons.

Openness to learning: Openness to learning is one of the fundamental prerequisite for successful training. The trainee must be receptive to acquiring new knowledge, open to unlearning detrimental habits, and at least try to be willing to embrace positive changes to make meaningful progress. Our coaches, equipped with the proper education, extensive experience, and expertise, are here to guide you. Trust in our proficiency is essential for a productive coaching relationship. We acknowledge that questions and concerns may arise during the training journey, and we encourage open dialogues. Effective collaboration between a trainee and their coach is essential for resolving issues and achieving the best outcomes. But when a trainee is closed-minded and resistant without any logical basis, and if they refuse to participate in constructive discussions – these can obstruct the positive impact of personal training. Openness to learning extends beyond fitness and is a valuable trait to have in life. It involves a willingness to absorb new information, comprehend, and apply knowledge for personal growth. This principle applies to both self-learning and learning from professionals. When working with a fitness professional, it is crucial to recognize the role of the coach in imparting knowledge, providing constructive feedback, and guiding the trainee toward better practices. When the trainee comes into training with scientifically unvalidated preconceptions and insists that the coach follows their scientifically unvalidated training plans instead of being receptive to the coach’s expertise – this will undermine the fundamental purpose of seeking professional guidance in the first place. To fully benefit from the personal training, it is essential to trust the coach’s expertise, allowing them to tailor guidance based on their professional knowledge and the trainee’s unique needs. A collaborative and open-minded approach ensures a more effective and fulfilling fitness journey. Some examples of a closed mindset towards learning include – insisting the coach follows a predetermined set of exercises you’ve chosen, even though you lack the credentials in the field of fitness, rejecting diet guidance despite limited proper knowledge and understanding, outright dismissing the coach’s advice on specific exercises without having the relevant proper education in sports/fitness/exercise science, and intentionally avoiding thinking and understanding the reasoning behind training methods, etc. Do embrace an open attitude towards learning from a professional if you truly seek progress in your fitness journey with the help of the coach! With all that being said, of course, equally important is the receptiveness of the coach/personal trainer. A successful training relationship hinges on mutual respect and understanding. Coaches must also be receptive to their trainees’ concerns, needs and goals, working collaboratively with their trainee to achieve their training goals. Hence, you can be assured that our coach will always constantly thoroughly examine, consider and think through your needs, goals, and feedback. They will work closely with you, tapping into their expertise and always base their guidance on solid scientific principles, to solve problems for you effectively. This approach ensures that you achieve your goals in the best way possible, resulting in the most effective outcomes and the most valuable learning experience for you!

Our approach to coaching: When we coach, we always try our best to be as pleasant, polite, friendly as possible and we maximize using an open communication style where needed, to help foster better understanding during the training and learning process. We are not those type of coaches who are domineering, authoritative and rigidly closed off to their trainee’s doubts and questions of training. We will push our trainees hard when required for their progress, but we do also like to keep things as in an open communication style whenever possible. We use progressive collaborative methods of coaching. – So please don’t worry.

Appropriate and reasonable conduct: We believe in fostering a respectful and collaborative atmosphere in order for the client/trainees to receive optimal benefits and for us to work in fair working environment – Hence, we require our clients to conduct themselves professionally – this simply means adopting the mindset to be reasonable, collaborative and being respectful (this goes both ways; we will do the same). Psychological abuse and disorderly conduct are strictly not tolerated. We understand that you may have some bad days and may lose your tone unintentionally from time to time and may react strongly when upset when reasonable expectations fall short, etc.. however, please understand that behaviors must fall within reasonable bounds. We, the workers, do deserve to work in an environment that is fair and free from abuse. Psychological abuse is also a form of abuse, and it’s an abuse that is just as damaging as other forms of abuse. Psychological abuse encompasses unjustified and unreasonable behaviors such as manipulation, domineering, emotional blackmail, exploitation, coercion, harassment, intimidation, threats, mind games, and persistent boundary violations (it’s crucial to clarify that by setting these boundaries – this is not a refusal to address normal work-related challenges in our pursuit of client satisfaction and service excellence, but rather its about setting a healthy, fair and reasonable working environment for all.. this will lead to better quality work, and thus better results for the client.. boundary violations only gets in the way of getting things done properly).
Our team is well versed in psychology and will be able to effectively tell if any psychological abuse or any similar problems are present. Being well versed in psychology also means that we will be able to teach you fitness and nutrition in ways that you best understand. Since the success of PT depends a lot on effective interpersonal interactions – a coach that is well trained in psychology would make sense. Your understanding in appropriate and reasonable conduct – significantly contributes to supporting and fostering a healthy working environment, and we greatly appreciate it. This commitment is not only crucial for the well-being of all individuals involved but also plays a pivotal role in optimizing the effectiveness of the services provided. In the reciprocal nature of this type of work, mutual reasonable and amicable communication and collaboration are very important and valuable. Thank you for recognizing the importance of maintaining a reasonable and proper working environment.

Other stuff pertaining to the conduct of the service for Fitness PT =

When booking sessions that require payment upon meetup: You understand and agree that when booking sessions (that requires payment upon meeting), you, and anyone involved, will practice proper care and consideration when booking, to ensure a fair and respectful experience for all. If urgent and important situations arise, such as illness, injury, or other emergencies, or if you decide not to proceed with our service (after initially giving it thoughtful and thorough consideration, but later unexpectedly find certain things that prevent you from taking up the service), it is understandable and acceptable to cancel/change the bookings. We do not penalize late changes (eg, charging extra fees) to provide flexibility to our clients. Hence, we seek your understanding not to abuse this. It is common courtesy to briefly explain the reason for any cancellation/change, as this helps us understand that it was done with basic level of care, consideration and respect. We reserve the right to refuse or deny service if there are reasons to believe that bookings are being cancelled/changed with the intention to cause unfair nuisance and/or abuse – to protect others who might be unfairly affected. As a small business with limited resources, we keep our prices cost effective. Hence we seek your understanding to just be considerate and respectful on this basic level when booking. Everyone deserves to be treated fairly and with basic human respect. Rest assured, your bookings are Glen’s top priority. He takes great care in managing them and only make changes or cancellations when absolutely necessary. His commitment to this shows in his exceptionally low booking cancellation/change rate, which is among the lowest in the market. For instance, if you book weekly sessions for a year, on average, he only alters 0 to 1 booking for the entire year, and only for truly compelling reasons. Even in the face of very tough challenges, Glen remains extremely dedicated to attending your sessions. This level of dedication is ingrained in Glen’s work ethic; he do this because he can and because he genuinely wants to provide the best service to you. If you’re curious about why we don’t accept wire transfer payments in advance for most cases, please visit our FAQs page for more info.

Mutual cooperation: We take pride in providing the highest quality coaching and service experience for our clients. Our team has amassed years of expertise, knowledge and experience to ensure that every aspect of our service is tailored to our client’s needs and convenience. Hence we kindly request that our clients acknowledge and respect our professional expertise not only in coaching but also in service administration/operations. Do allow us to also leverage our administrative expertise to assist you. Your thoughts and views are equally important, which is why it is crucial that we have an initial proper discussion, reach a mutual agreement, then adhere to it. It’s important to recognize that what clients think is best may not always be in their best interest. Professionals are trained to manage administrative tasks effectively, and by engaging us, you are investing in our expertise in both training/lessons and administration expertise. Ignoring their expertise can undermine the value of their services and lead to a less effective and more cumbersome experience. Some clients believe they must control everything, but this is often counterproductive. Rejecting the expertise of service providers diminishes the benefits you could receive. Not every service requires complete client control; for example, business that deals in personal coaching & education services is especially dependent on the provider’s expertise to deliver the best results. We are not a “personal assistant” service whereby the client has maximum control over everything – we are providing services in personal coaching & education – hence, the client must be willing to equally collaborate with us in order for us to actually deliver the best outcomes – because then we are able to tap into our expertise to help you. It’s important to understand the social dynamics at play. It’s not about who should control who for the sake of power; it’s about ensuring things are done in the most logical and beneficial way. We need to work together and trust that our recommendations are made with your best interests in mind. When we plan for you, we meticulously detail every aspect based on our extensive experience to optimize efficiency and convenience.

No haggling: When we provide you with the prices and terms for our services, please understand that we have already given you the most affordable and convenient options based on the information you provided. We do not intentionally inflate our prices or impose unfair terms at the beginning, to manipulate you into accepting deals that favor us – We’re not one of those businesses who does this. In fact, our business’s vision/mission is the complete opposite – We are fiercely against profiteering and unfair practices – because we want the world to be a better place. We actually encourage you to research and compare our offerings with others, and you’ll find that we genuinely provide the best deals. Please know that this doesn’t mean you cannot question us. We welcome your opposing views and concerns. Please share your reasoning with us, and we will engage in a constructive exchange to find the best solution. We emphasize “no haggling” here to assure you that we offer the best options from the outset, and negotiating without valid reasons, just for the sake of it – would be unproductive.

Mutual cooperation 2: Once arrangements are finalized, clients are expected to adhere to the agreed-upon arrangement. Do not make unannounced unfair changes, circumvent, coerce us into other actions after the agreement has been made. Any attempts to pressure us into deviating from the arrangement unfairly (without proper care and consideration) will not be tolerated. For example; If we agree to meet at the counter to pay for gym entry and register, do not change the meeting location to the gym’s doorway without registration and force us to do it without consulting us. Another example; If we agree to meet at the main entrance of your condo, do not change the meeting location to the back gate (because you want to avoid security registration). Another example; If we state our payment policy for you not to transfer payment until given permission to, do not assume it’s okay to transfer funds early. Another example; If we state our payment policy to only accept cash payment, do not assume it’s okay to pay by bank transfer (apps, etc) without asking us. Arrangements are designed with valid and strong reasons (Strong reasons like for productivity, safety, for legal reasons, etc). Unfairly circumventing agreed-upon procedures and pressuring us into other actions can cause significant inconvenience/problems for everyone involved. While certain actions may seem trivial to you, they can cause significant issues. We do not set policies and instructions just because it make things convenient for us and that we want to control things for the sake of controlling (unfortunately somehow, some people may get this wrong idea) – we are only doing it because it greatly helps in logically producing the best outcomes for you (while just maintaining fundamental working rights for us) – we do not set these policies/instructions lightly – we set specific and strict instructions because we do have compelling reasons to do so. Intentionally circumventing, changing things without notice, or coercing us into unfair alternative actions can negatively impact everyone including yourself (up till even severe levels), and is also very disrespectful to all parties involved. Let’s foster an atmosphere of reasonableness, fairness, and mutual respect. If changes are needed, communicate them promptly, explain reasons (so there’s no misunderstandings), and discuss them respectfully beforehand. Let’s leave behind past toxic practices and embrace healthy collaboration. This approach is one of the fundamentals to ensuring our services work effectively for you. It’s straightforward: by being receptive, reasonable, and respectful towards each other, we can achieve successful outcomes together. Allow us to assist you effectively!


Thank you for your kind understanding and cooperation in contributing to the enhancement of the quality of Personal Fitness Training (PT) for all. With these measures in place, we are confident that PT will become significantly more beneficial and effective. It is our hope that practices like these become more widely adopted within the industry and market, fostering an overall improvement in the delivery of this type of service on a broader scale. Click here to read more about our causes on our “About” page.