Frequently Asked Questions

Qn: How do I book classes/courses/sessions with you guys?
Ans: Simply contact Glen to arrange directly.

Qn: Is it really okay for me, having zero ability in swimming, to start off learning straight at the open sea? Isn’t that dangerous?

Ans: You can watch this video for more info!

Qn: What if it rains or there’s just bad weather right before the training starts or during the training?
Ans: This will depend on the type of training you take, and the type of session(s)/package/etc, that you’re taking/undergoing – Generally speaking and to give a quick overview on the common bits – For fitness/parkour training; training will be moved to a nearby shelter (or under light rain).. this depends on the nature of your training. For bushcraft; training will normally carry on regardless of weather (this is due to the nature of the training.. if not it will defeat the purpose of training). For swimming; in pools or places (eg; sentosa beach) that have rules on not permitting swimming when there’s rain with lightning, we will change/cancel the lesson as early as possible, before the lesson starts (this is usually done about 1-2 hours beforehand *because we have to monitor the weather forecast and observe the weather closely to come to a decision that is based on what’s most logical and efficient).. if the weather turns bad during the swim lesson, we will call off the lesson and repay you back the unused time of the lesson accordingly. – Please note that all these are just general answers and the actions taken during bad weather, may differ for the type of training and it’s arrangement that have been made for you. – So please do check/verify the exact terms and conditions of the training you’re taking, to know what are the exact policies and actions taken when there’s bad weather – These answers are just meant to provide you with a rough idea of what to expect when there’s bad weather that affects your training.

Question: I’ve sent my message quite some time ago, but haven’t received a reply.
Answer: We are professional and take our responding to texts/calls, seriously, and are very meticulous in this. If you still do not receive a response, please check to see if we are temporarily closed for breaks (Ample notices are always provided and displayed on our website and facebook page). If we are closed, we will get back to you as soon as we re-open. If we are not closed and you still haven’t receive a response, please check our facebook page for important updates regarding any issues with our hotline as our phone may be facing temporary technical difficulties. Again, be rest assured that it is extremely rare for this to happen as modern phone rarely breaks down and on top of that, we always work meticulously to ensure that we rightfully respond to your messages and that our phone is in working order.

Qn: Who is the coach/trainer to take me?
Ans: Usually Glen. Occasionally, Glen may assign any of his relief trainers/coaches to your training sessions, whenever he is unavailable, as part of our service. (Notice will be provided to you beforehand). Certain training/lessons may require another leading coach to take you altogether, if Glen is unavailable, or if there’s a certain niche skillset that another coach specializes more in.

Qn: Will the training conducted by the relief coaches/trainers be different?
Ans: It will be similar. We work closely as a team and we strive to standardize our training, because we either share the same training methodologies, or the trainers’/coaches’ training are led by Glen – Hence why we are called “Training by Glen”. We always keep each other updated on the progress and things to note of you, and we follow the same ultimate training program that is catered for you. So you don’t have to worry about the training being different. The training will always be standardized unless you have any special request. If you find that the training is different and don’t find the flow in your training, please do not hesitate to inform Glen and his team and we will definitely look into the matter and do our best to resolve the issue. If despite all these – you really don’t want the relief/assistant trainer/coach to take over every now and then and strictly only prefer to stick to one trainer only, and you do not mind the limited schedule availability from the result of this, let us know and we can arrange that for you, no worries.

Qn: Why are you guys so strict with the type of payment options available for certain types of training?
Ans: We normally have very very good reasons for doing so – Because we have had problems with certain payment modes that couldn’t work properly with certain arrangement setups (For eg; app glitching, payment frauds, service thefts, etc). Over many years analyzing and thinking about all the pros and cons of various payment methods, along with many feedback we’ve got – we have to tackle issues and work on enabling the best fair, just and convenient experience for all (All in the grand scheme of things). We do understand that providing convenience in payment options is very important for customers.. but it is also equally important to ensure that the payment options used are fair, just, reasonable and convenient for everyone involved (including workers).. so that’s why we put in a lot of critical analysis and thinking (with the best interests of our customers in mind, as well as with the basic fair working experience for our team) and efforts, into coming up with the best payment options for every training arrangement offered. Some modes of payment may appear to be “convenient”, however, looking at the big picture, it may not actually be the case. In some cases (for eg), paying by cash is actually far more convenient and less risky and troublesome for all parties (especially the customer), than going through payment options that are popularized as being “more convenient”. We think that it’s important to look at what’s logically most practical and beneficial, than to follow certain trends that may not often produce better benefits and results. All in all, we do what’s best for our customers and allowing (at the minimum) a basic and fair working-payment system for our workers. So we do appreciate your kind understanding in all these!

Qn: I want to learn Parkour, but I heard from my family and friends that it is very dangerous.
Ans: Unfortunately, that is one of the common misconception of Parkour, that we hope will die down over time. Misconceptions like this are perpetuated by media sensationalism, that Parkour is an extreme and dangerous sport reserved for agile daredevils performing rooftop leaps and daring stunts. However, at its core, Parkour is a practice and training method designed to harness a person’s innate ability to navigate obstacles on the ground. This involves various movements like jumping, climbing, vaulting, balancing, and swinging, and they don’t have to be inherently extreme.
In reality, Parkour is fundamentally a training method designed to harness human innate abilities for overcoming obstacles using movements like jumping, climbing, vaulting, balancing, and swinging. It doesn’t inherently entail extreme moves/stunts. Parkour can involve practicing safe and low-impact movements, such as maintaining balance on ground-level logs, efficiently navigating waist-high obstacles, or transitioning between bars or branches. The beauty of Parkour lies in its adaptability, catering to individual skill levels and objectives.
For example, someone interested in enhancing their natural mobility, movement skills, overall fitness, and health can engage in Parkour by focusing on these basic, lower impact movements, and progressively adjusting their practice as they advance. Parkour is an incredibly beneficial and versatile discipline, fostering an individual’s natural movement abilities and fitness for personal development. Importantly, it’s an inclusive practice suitable for people of all ages. In fact, one of our most senior learner, is a 76-year-old woman who, after a few lessons, significantly improved her walking, posture, and overall flexibility and mobility!
When Parkour is practiced/trained right, it is meant to make you less prone to accidents, as your agility, mobility, proprioception, and movement ability improves!

Qn: What’s the point of practicing Parkour? I don’t see how it can benefit me. How can you convince me to try Parkour?
Ans: Watch this video for helpful info!