By phone or by email
We do not accept phone calls from non-singaporean phone numbers, unless you’re calling via WhatsApp.
WhatsApp calls and video calls strictly by set appointments only.
Any suspicions of scams/spams/spoofs/pranks/unwanted solicitations may be rejected/ignored at our discretion, in order to provide a functional/fair operational experience for all. Thank you for your understanding.
For SMS / phone-calls / MMS:
Typically responds instantaneously, or within 5 hours.
(Latest within the next working day). (Quickest response for service/booking requests, etc).
For WhatsApp only:
Responds ASAP, latest by the next working day. (WhatsApp calls and video calls strictly by set appointments only).
Typically responds within the next working day.
We work very hard to ensure that the phone is in proper working order and is taken care of, and modern phones getting technical problems are extremely rare because we live in a modern info-tech era with constantly improving technology. Still, there’s no denying that, there is still that miniscule risk where outages can happen. While risks of this sort of thing happening can be reduced immensely, it cannot be totally eliminated. Whenever there’s an outage/when Glen’s phone unexpectedly becomes unavailable due to extremely rare unforeseen circumstances, we will pin a notice on our official Facebook page or Instagram, to inform everyone, and will immediately work on getting the phone back available as soon as possible. The notice will include information and updates on when the phone will be back available, and will also include a temporarily alternative/substitute means of contacting us.